Return and Exchange

 

All ready to ship products (without customisations) have 14 days return policy starting from the day you received the product. The product has to be in the exact same condition that you received it (no wear and tear, in a perfect new condition) with original packaging. You have to contact us within 14 days from receiving the product and arrange the return/ exchange.


All fees from shipping the product to us in case of return/exchange of the product will be the customers' responsibility and Eterna Jewellery will not cover these fees and costs.


All made to order jewellery can be changed to a new jewellery from Eterna Jewellery once (No money returns). If you want to change to a different design, you must send the jewellery you have back to us in a new condition and within the 14 days you received the jewellery. After 14 Days we can't accept any refunds or design changes. If you would like to ask about the refund policy, please send me a message, I will be happy to help you.


If you need to have the ring size changed, please contact us and we will resize the ring for free (not including the shipping costs from you to us, we will cover the cost from shipping the piece back to you).

If you want to change or return your jewellery to us, please send us a message and we will give you guidance of how to refund the jewellery safely to us.


Eterna Jewellery will not refund customs fees and/or sales or other taxes imposed by the country that the product was shipped to. European Union: In case of returned product we will refund the price off the product including VAT (24%) that the customer has paid when submitting the order to us. VAT is only collected from customer's that order the product within European Union.


We will return your money after we receive the product and examine it. After delivery to us, we may at our discretion decide not to repair, replace or refund you for the product if there is any signs of usage or damage from use. We do not refund/replace any damage that has come from the shipping. If the product is lost in the mail when returning the product we will not refund/replace the lost products. Please do pack the shipment safely and send it with tracking and insurance from the carriage service you decide to use.


All our jewellry are high quality products and our quality control is first class. If you have any questions concerning quality, everyday use or materials, please don't hesitate to contact us.